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The Strategy Shelf Newsletter

The Service Revolution

The Service Revolution

When "Good Enough" Becomes Your Biggest Competitive Threat The tea break should have been a moment of connection. Instead, it became a masterclass in how poor service destroys trust, reputation, and revenue in under 60 seconds. The voice cut through the training room...

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Ikigai and Kaizen

I was sitting at my desk late one night, staring at another spreadsheet, when it hit me. Despite all the "success" I had on paper, something felt... empty. The business I'd built checked all the boxes everyone told me mattered, but I was exhausted and, honestly, a...

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Designing Your Multi-Stage Career

The traditional three-stage life: education, work, retirement is dead. And if you're still building your business or professional practice on that outdated model, you're setting yourself up for a painful awakening. When I first picked up by Lynda Gratton and Andrew...

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Breaking Free

In the rolling mountains of rural Idaho, a young girl who had never set foot in a classroom until age 17 began a journey that would eventually lead her to Cambridge and Harvard. Tara Westover's memoir "Educated" isn't just a compelling personal narrative, it's a...

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From Command to Connection

Ten years ago, if you had asked me what defined my professional identity, I would have confidently rattled off my Gallup strengths: Strategic, Activator, Intellection, Command, Communication. I was the person who saw the big picture, made the tough calls, and got...

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